Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return please contact us at hello@moncurknitwear.com. 
We'll send you instructions on how and where to send your package. Unless an item is faulty, damaged or incorrect, customers are responsible for return postage costs.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalised or custom-made items cannot be returned unless faulty, damaged or not as described. Please get in touch if you have any questions about a specific item.

Exchanges
If you would like a different colour or item, please get in touch. The easiest option is usually to return your original item and place a new order.

Refunds
We will let you know once we’ve received and inspected your return. Once approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@moncurknitwear.com